MASK ORDERS

Due to overwhelming demand for our cotton face masks at this time we are currently unable to respond personally to most mask queries and hope these points answer your question.

If you want to know when your mask will arrive:

Masks ordered prior to July 23rd were sent out within 4 business days of receiving your order. Most small mask only orders were sent via Standard Australia Post services. There is no tracking on this service. Australia Post is currently experiencing Covid related delays, with masks sent from Sydney to Melbourne sometimes taking 10 business days to arrive. Larger orders have been sent via a courier service and you will have received tracking information but these services may also be experiencing delays. 

Masks ordered after 24th July will be sent within 2 days of receiving your order.

Most small mask only orders will be sent via Standard Australia Post services. There is no tracking on this service. Australia Post is currently experiencing Covid related delays, with masks sent from Sydney to Melbourne currently taking as long as 10 business days to arrive. Larger orders have been sent via a courier service and you will have received tracking information but these services may also be experiencing delays. 

If you have been waiting longer than 10 business days, please email us at hello@ekologistore.com and put MASK DELAYED in your subject line and we will get back to you as soon as possible.

Please note that all shipping and handling decisions are made in order to maximise the chance of you receiving your masks as quickly and safely as possible. We appreciate your patience during this difficult time.

If you want to know when masks will be back in stock:

Keep an eye on our site. We are updating this regularly as soon as masks become available. Currently we are putting masks online a couple of times a week. 

If you want to know about the availability of particular colours/patterns:

Keep an eye on our site. We are updating this regularly as soon as masks become available. Currently we are putting masks online a couple of times a week. When we introduce new colours/patterns, we will post pictures on our site prior to putting the masks online. 

If you want to inquire about making a large order (over 20 masks)

Please email us at hello@ekologistore.com and put LARGE ORDER in the subject line and we will respond as soon as we are able.

Other mask related questions?

Please see our product page. All mask information is available there.

Thank you so much for your interest in our sustainable and reusable Cloth Face Masks.